Jay Wilkinson
Founder/Chief Executive Officer
Jay Wilkinson is a lifelong entrepreneur. While attending the University of Nebraska, he started numerous businesses and, in 1986, launched Campus Connection magazine. The business took him to New York City after graduation where the magazine grew into the largest college-oriented publication in the U.S. with a distribution of 1.2 million.
In 1992, Jay opened an AlphaGraphics printing franchise in Lincoln Nebraska. The business shattered the first year sales record for the 350-store network and was the youngest franchise ever to reach $1 million in annual sales. Renamed Cornerstone Printing & Imaging in 2001, the company is listed by Quick Printing Magazine as one of the 100 largest retail printing operations in North America.
In 1996, Jay created Level100 Communications as a division of the printing company to develop websites for local businesses. The new business differentiated itself with a unique focus on end-user research and the development of ground breaking content management software that allowed clients the ability to manage and update their websites with point and click simplicity. Level100 grew in national recognition with a client base that included Fortune 1000 companies and International franchises. In 2001, the division was spun off and Digital IMS was born.
Today, Jay serves Digital IMS as CEO and chairman of the board. His primary responsibility is to guide corporate strategy and vision and to oversee the execution of day-to-day operations.
In his "spare" time, Jay will usually be found participating in activities with his three children or traveling in a quest for the perfect scuba-diving location. He sits on the board of directors for a few nonprofit organizations and is an avid supporter of programs that provide leadership training for teenagers and enrichment programs for children. He has been featured on CNN and other news programs discussing how emerging technologies are shaping the future of small business and is considered a leading authority on the impact of the web on small businesses.
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Troy Jensen
Vice President of Research & Development
After working as an independent consultant while finishing his advertising degree from the University of Nebraska, Troy Jensen accepted a position as the director of interactive technology at a Lincoln advertising firm. While there, he effectively integrated proven communication methods of the advertising and marketing industry with the strategic advantages of internet technology. At a time when the web was dominated by hard-core technologists, Troy understood the value of communication and functionality, using the technologies available to help develop effective interactive strategies for local and national clients.
Troy joined the predecessor company of Digital IMS, Level100 Communications in 1996 as a webmaster. He immediately implemented procedures and policies that allowed the fledgling company to grow and eventually lead the local market for website services. As the lead developer for numerous projects, Troy helped establish Level100 as a national entity in the field of website development.
Troy's skills as a leader and developer are overshadowed only by his remarkable insight to user preferences. He seems to know exactly how end users will respond to features built into website solutions and has an in-depth understanding of how to best organize content to provide a positive user experience.
Troy is dedicated to perfecting the most effective methods of implementing technology as a business communication tool. By striving to clearly define and understand the needs of the end-user and effectively evaluate the technological resources available to achieve those needs, he sets aggressive but attainable goals. His belief that "there is always a better way" provides the motivation to achieve these lofty goals.
Troy oversees the research and development team at Digital IMS and also serves on the board of directors.
When Troy can find the time, you can locate him at local performing arts venues or reading a good book.
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Tawnya Starr
Vice President of Sales / PrinterPresence President
Tawnya Starr has worked in sales and customer service roles her entire career and as a result, has developed a dynamic and endearing approach relating with people. After working as the customer service manager of an Ethan Allen store in Albuquerque, New Mexico, Tawnya got the entrepreneur bug and started her own printshop in 1994. She was very successful, growing the store's account base to more than 500 clients in three years. She personally managed her store's largest accounts while overseeing a sales and production staff that grew her business into one of the largest in her market in less than two years.
In 1999, Tawnya purchased a printing website from Digital IMS and was amazed at the impact it had on her operation. In April 2000, Tawnya agreed to join Digital IMS as the PrinterPresence president, the company's flagship solution. Tawnya's experience in the industry furthered the development of PrinterPresence into the most used website solution in the printing industry.
Tawnya has quickly positioned herself within the printing industry as an expert on web marketing and how it impacts printshops. She has appeared at numerous conventions and tradeshows and has been quoted in nearly every printing industry trade publication regarding the internet. Tawnya received the 2005 Industry Award of Distinction from PrintImage. The award recognizes an educator or supplier who has supported and advanced the quick and small commercial printing industry.
As the Vice President of sales for Digital IMS, Tawnya oversees all sales-related activity for the company.
In 2007 Tawnya was selected as one of Lincoln’s 40 Under 40 business leaders by the Midlands Business Journal.
Tawnya loves people. She loves to pamper them, cook for them and entertain whenever she gets the chance.
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Jason Wilkinson
Vice President of Information Technology
Jason was a part of the Digital IMS family before Digital IMS was born. With deep roots in the printing industry, Jason's professional experience began at AlphaGraphics as a printer operator before being promoted to facilities services manager in 1999.
Jason accepted a position in technical support for Digital IMS in 2001, and then advanced to network and systems administration and director of information technology before accepting his current role in 2007 as vice president of information technology. Jason was instrumental in the initial infrastructure build-out and continues to design systems and procedures that allow Digital IMS to serve a growing client base. A passion for computers and technology fuels Jason's daily work as he is charged with keeping the technology behind Digital IMS running smoothly.
Jason's dedication to the company doesn't mean he can never get away from the office. In fact, Jason utilizes a pilot's license and motorcycle to ensure that he can do just that. A typical weekend getaway for Jason often includes spending time with family, watching sporting events, and taking cross country motorcycle rides with his wife.
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Dustin Behrens
Director of Operations
Before joining Digital IMS as controller, Dustin Behrens worked within public accounting for over five years including experience with two of the largest international public accounting firms, as well as a local accounting and consulting firm.
Dustin's experience with those firms included supervising the audits of some of Nebraska's largest public companies as well as private companies, non-profit agencies, and governmental entities.
Prior to entering the business world, Dustin obtained his B.S. in business administration, with an emphasis on accounting.
Dustin has served as a sponsor for youth groups as well as educating youth through Junior Achievement programs. He spends most of his spare time with his wife and children, golfing or taking in a Husker sporting event.
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Fred Slayden
Director of Support Services
Fred has passionately worked at the intersection of communications and customer support for over twelve years.
His work history reads like a true professional success story. After accepting a position at TCI Cable Communications in 1992, he aggressively moved up the company hierarchy excelling as lead customer service representative, Primestar coordinator, regional events coordinator for the Southwest, customer service supervisor and office manager.
In 2000, with the acquisition of TCI by AT&T, Fred was promoted to business operations manager, becoming the area point of contact for seven branch offices. Before transitioning to Digital IMS, Fred capped his career with Comcast as business operations manager for Northern New Mexico, challenging him to oversee seven offices and over 75,000 customers.
Fred's position at Digital IMS includes overseeing customer service, technical support, production, account management, training and client retention.
Fred carries his dedication for support away from the office, as he takes active steps to remain involved in his community, as well as the activities of family; especially his two nephews.
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Jeffrey DeLong
Creative Director
Jeffrey DeLong has worked within the advertising, communications, and print industry since the early 1990's. A native of Australia, he graduated from the University of Nebraska-Lincoln with a bachelor of journalism degree in advertising and minors in psychology, marketing, and English.
Jeffrey has served on the board of directors of numerous advertising and communications groups including the Advertising Federation of Lincoln, AAF Ninth District, and the National ADDY Committee. He has been recognized regionally and nationally for his achievements in the industry.
His client portfolio includes FedEx Kinkos, Adobe Systems, and many other regional to international clients, and his design skills, sales ability, and extensive knowledge of computers and design programs make for happy clients. Referred to as a "geek with social skills," Jeffrey is relied upon to keep the company's focus client-centered.
As creative director, he oversees the creative and artistic processes of all projects. In addition to being a strong team leader, Jeff is our top creative designer and lead design trainer. He has a wealth of knowledge about all aspects of computer-aided design and serves as the "go-to-guy" for programmers and developers on staff regarding design issues.
He spends most of his spare time with his wife Sarah, and children Alexander and Amelia. He occasionally sneaks in a gig as the drummer of Nine Live Cats.
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Randy Hawthorne, PCM
Director of Franchise Services
Before transitioning to director of franchise services, Randy Hawthorne served as the director of marketing where he was responsible for the Digital IMS brand and initiating the MarketPresence solution, a comprehensive branding and marketing program for Digital IMS clients.
Prior to joining the team, Randy managed AlphaGraphics of Nebraska where he started in 1992. In 1999, Randy earned “Manager of the Year” from the AlphaGraphics franchise association from over 300 managers worldwide. Beyond AlphaGraphics, Randy understands the operations of a franchise organization, having extensive experience with Blockbuster Video.
As a Professional Certified Marketer, he served as president of the Lincoln Chapter of the American Marketing Association, leading his team to the 1st Runner-up Chapter of the Year. He speaks nationally for the American Marketing Association and also participates on the Downtown Lincoln Association marketing and public arts committees.
Randy is past president of Updowntowners, the events producers of the Downtown Lincoln Association where he has helped produce and promote various Lincoln events including July Jamm, Celebrate Lincoln and the Star City Holiday Festival.
Randy also works with Nebraska’s youth to develop leadership skills through the Nebraska Association of Student Councils Volunteer Staff, where he was executive director and recipient of the John Lux Award for outstanding contributions to Nebraska’s young people.
Selected as one of Lincoln’s 40 Under 40 by the Midlands Business Journal, he is a member of Rotary Club #14 where he serves on the board as well as the fellowship, Gathering Place and publicity committees. Additionally, as a participant in Class XVI, he occasionally works with Leadership Lincoln and Youth Leadership Lincoln.
In his spare time, Randy periodically makes his way to the Lincoln Community Playhouse stage, where he also served as president of the board.
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Matt Alberti
Director of Product Strategy
After graduating from the University of Nebraska in 1993, Matt began his career at Barry Blau & Partners advertising agency in Connecticut. In 1995 he joined Arnold Advertising at their World Headquarters in Boston, as an account supervisor.
Matt's extensive experience as a communications professional includes over 13 years of advertising, brand management, marketing, and sales experience. During his tenure at Barry Blau & Partners and Arnold Advertising, Matt managed several Fortune 500 client accounts including International Business Machines (IBM), Pacific Bell Telecommunications Inc., NYNEX Telecommunications, Inc., United Parcel Services (UPS), and Automatic Data Processing, Inc. (ADP).
Joining Digital IMS in April 2002 as the director for the national accounts group, Matt currently leads the product strategy division. His responsibilities as director of product strategy include market research and new product development.
Matt's personal volunteer involvements in our local nonprofit community includes the Alzheimer's Association, Juvenile Diabetes Foundation, and the Nebraska Children & Families Foundation.
Away from the office Matt enjoys spending time with his family and playing with his three kids.
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Susan Thayer
Director of Marketing
Prior to returning to Nebraska to join Digital IMS, Susan Thayer worked in marketing management at a company that assisted small businesses with their marketing programs.
Her educational pursuits include a bachelor's degree in marketing from the University of Nebraska and a master's degree with a marketing focus from the University of Tennessee.
Active in Toastmasters International since 1997, Susan has served in various leadership roles including public relations officer for the Arizona district. Susan earned the Distinguished Toastmaster award in 2005, their highest leadership and speaking achievement.
Susan is recognized by the American Marketing Association as a Profesional Certified Marketer.
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Troy Larsen
Director of Development
With nearly two decades of experience working for leading companies within the global high tech industry, Troy Larsen brings a wealth of knowledge and know-how to his role as director of development at Digital IMS. From engineering and product development to sales and marketing to support services, he has been involved in every facet of technology-driven business and has a unique understanding of what it takes to succeed.
In his role as director of development, Troy reports directly to the vice president of research & development. As the “D” in R&D, he directs and oversees the development and release of products and services that support the company goals and objectives. He collaborates and coordinates proactively with project stakeholders, end users and vendors to ensure a smooth and successful product development cycle.
A native of Nebraska, Troy is a proud alumnus of the University of Nebraska-Lincoln. After time spent away in Los Angeles and Silicon Valley pursing professional opportunities, he is happy to once again be back in the heart of Husker nation.
Away from the office, Troy enjoys spending time with family and friends, working in the community and writing for both print and online media.
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Tracie Alles
Training Coordinator
Tracie has been at the heart of the Digital IMS support services team since its inception. With an educational background in business administration and marketing, and a plethora of experiences in customer service roles, Tracie accepted a position as an account coordinator for AlphaGraphics of Nebraska in 1997 and then with Level100 Communications, before moving to Digital IMS in 2001.
As training coordinator, Tracie organizes all Digital IMS training programs from employee onboarding to client education. She is a member of the Lincoln Chapter of the American Society for Training and Development.
When she gets time away from the office, Tracie enjoys spending time with her husband and children, digging in the garden, yoga, and traveling to visit family.
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Kim Stokes
Customer Retention Specialist
Kim Stokes joined Digital IMS after five years as an account executive for a successful printing franchise. There she was selected from over 400 sales executives in the network to launch an international marketing campaign for the franchise and has spoken at many international conventions on successful sales and marketing campaigns.
Before that, Kim managed customer service for a multi-million dollar company that focused on designing and building products to satisfy customer needs. She also served as corporate trainer of one of the fastest growing retailers in the U.S. At Digital IMS Kim remains devoted to training successful sales practices by conducting online webinars and fronting sales efforts for numerous products.
On an occasional day off, Kim enjoys photography, interior decorating, scrapbooking, and spending time with friends and family. Additionally, Kim adheres to a strict quota of at least three travels a year with her husband.
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David Enderson
Programming Manager
David joined the Digital IMS development team in 2001 after completing a systems software internship at Intermec Technologies. With degrees in computer information systems and business administration, David brought a wealth of knowledge to Digital IMS.
Experience in systems software and web development, as well as database and back-end programming helped David to develop powerful, user-friendly software. With great success in development projects, Endersen was promoted to programming manager in 2005 to help guide the technology and development of Digital IMS.
David's love for computers and technology isn't just a nine-to-five gig, with personal hobbies including programming and computer games. Other pastimes include reading and watching science-fiction, playing chess and poker, and enjoying time with his wife and two loving cats.
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